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Terms & Conditions

 Terms and Conditions of Customer

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. By using our services or merely browsing through Our Site, you have approved to be bound by all of these Terms and Conditions of Service for use and access of the Site.
Accessing, or otherwise using the Site indicates your agreement to all the terms and conditions of this Agreement, so kindly read this Agreement carefully before proceeding.
  1. Definitions
    • Applicable Law" means any applicable laws, codes, legislative acts, regulations, ordinances, rules, rules of court, and orders.
    • “Charges” would mean any charges and fees imposed by us, for ordering our food item/s. The charges are liable to change from time to time.
    • “Customer” means the applicant who registers for availing our services.
    • “Site” shall mean www.instantrasoi.com.
    • “Order” means every food item order placed by the customer.
    • “We”, “Our”, “Us”, “Service Provider” shall refer to Instant Rasoi.
    • “You ", “Your” or “Yourself” shall refer to Customer or his representative and any user accessing the Site.
  2. Use of Site
    The Customer shall be bound by the following principles while using this Site:
    • Any user of this Site shall prohibit from using any manual process to access, attain, duplicate or monitor any portion of the Site or any content or in any way replicate or circumvent the navigational structure or presentation of the Site or any Content, made available through the Site. The Service Provider reserves the right to bar any such activity.
    • The user shall not use the Site or any Content for any purpose that is illegal or forbidden or to solicit the performance of any unlawful activity or other activity that interferes with the Company’s rights.
    • The user shall not make any deleterious, belittling or slanderous statement(s) or comment(s) about the Service Provider or the brand name or domain name used by the Service Provider or otherwise engage in any conduct or action that might tarnish the image or reputation, of Us on platform or otherwise tarnish or dilute Our trade name and/or goodwillassociated with us.
    • The Customer shall be sent information regarding services, discounts and promotions only upon consenting to receive this service. Customer can opt for this service by clicking on “Accept” or “Decline” option. If you Accept to receive our services, then We shall provide you with latest information and offers via SMS or E-mail. User at any point of time can opt to discontinue this service by clicking on the link provided for discontinuation of this Service.
    • The Service Provider shall have right to disclose any information, which includes identity of an individual as required to satiate any law, governmental request or regulations. 
  3. Site Content
    • All the Content seen on the Site, which includes text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, computer code, design structure, selection, coordination and arrangement of the content is owned, licensed and controlled by the Service Provider. Additionally, Our site content is secured by various Intellectual Property Rights and unfair competition laws.
    • Without the Service Provider’s prior written consent the content of this site cannot be copied, reproduced, uploaded, posted, translated or transmitted. Any individual who fraudulently tries to infringe Our IPR rights shall be held liable to the institution of legal proceedings, both civil and criminal. 
  4. Charges
    The Customers can obtain complete list of our food and delivery chargeson Our Site. The charges imposed by the Service Provider are liable to change periodically.The Service Provider reserves the right to introduce fees for anynew services offered. Without any prior notice We at Our sole discretion may amend charges on existing food items or delivery charge. Once these changes are executed on the Site, these modifications shall spontaneously become effective for every User.
  5. Payment Mode
    • The payment methods may periodically be reviewed by the Service Provider.
    • The Customer will be required to provide “Payment Details” for successfully placing an order. The Service Provider shall be authorised to reload the Cart once the Customer concedes and approves for the same by providing Payment Details.The Customer shall provide correct, complete, existing and precise Payment Details. The Service Provider shall not bear any responsibility for the penalties if the User providesincorrect, old, partial or improper Payment Details.
    • The customer shall represent and warrant that he/she is legitimately and completely authorised to use any debit card, credit card, bank or any other method that he/she may use for payment. 
  6. Intellectual Property Protection
    • The Company is the sole owner and lawful owner of all the rights to the web site, and its contents. The content means its design, layout, text, images, graphics, sounds, video, etc. the website, embody trade secrets and intellectual property rights protected under worldwide copyright and other laws. 
    • The Company is the sole owner of all related icons and logos which are registered trademarks or service marks or word marks of the Company in various jurisdictions. These marks are protected under applicable Intellectual Property laws. Illegal and unsanctioned copying, modification, use or publication of these marks is strictly forbidden.
  7. Termination
    • The Customer can terminate his/her request by sending us a termination request on our help desk.
  8. Disclaimers
    • 1. This Site will be regularly accessible, or accessible at all; or
    • The data on this Site is comprehensive, factual, precise or non-misleading.
    • This Site; data, Content, materials, product (including software) included on or otherwise made available to You through the Site; the servers; orelectronic communication sent by the Service Provider are free of viruses or other harmful components;
    • 2. The Service Provider does not permit anyone to make a warranty on their behalf and hence the Usermay not rely on any declaration of warranty as an assurance by Us.
    • 3. The Service Provider and its representatives, officers, employees, agents and contractors shall not beresponsible for any forfeiture, loss, claim, expenditure, cost (including legal costs) or responsibility arisingdirectly or indirectly from Your use or non-use of the Service or the Site, arising from youor any other person's negligence or otherwise.
  9. Notices
    Any communication in connection with this Agreement must be in writing and be delivered personally, or by registered mail receipt acknowledged, facsimile or e­mail (if receipt of the complete facsimile or electronic mail is confirmed in writing by the recipient) to the following address:
  10. Indemnity
    Customer shall defend, indemnify and hold the Service Provider, its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with the use or purposed use of the Services by the Customer and shall pay such sums on demand.
  11. Force Mejuere
    The Service Provider shall not be responsible or liable for any delay or failure to perform its obligations under this Agreement due to unforeseen circumstances or any event which is beyond its reasonable control and without its fault or negligence, but not limited to, acts of God, war, riots, embargoes, strikes, lockouts, acts of any Government authority, delays in obtaining licenses or rejection of applications under the Statutes, fire or floods.
  12. Waiver
    Save and except as expressly provided in this agreement, no exercise, or failure to exercise, or delay in exercising any right, power or remedy vested in this agreement shall constitute a waiver by the Service Provider to the agreement of that or any other right, remedy or power.
  13. Alterations of Terms and Conditions
    The Service Provider reserves the right to alter or vary these terms and conditions at its absolute discretion upon giving reasonable notice to the Customer. The revised terms and conditions shall come into effect immediately from the day it is posted on the site.
  14. Severability
    If one or more of the provisions contained under the Terms of Use is held invalid, illegal or unenforceable in any respect by any court of competent jurisdiction, such holding will not impair the validity, legality, or enforceability of the remaining provisions under the Terms of Use.
  15. Governing Law and Jurisdiction
    These Terms will be governed by and construed in accordance with the Indian laws. It is agreed by and between the parties that the Courts at Mumbai will have the exclusive jurisdiction in respect of any matter, claim or dispute arising out of or in any way relating to this Agreement.
  16. Miscellaneous
    • If considered necessary by law or to do so for proper management the Service Provider reserves the right to reveal any and all Cardholder information, including default in any payments or misuse of the service, to any court of competent jurisdiction, quasi judicial authority, law enforcement agency, relevant wing of the Central Government or State Government, credit reference agency or financial institution.
    • The Customer shall agree to observe all applicable laws and regulations from time to time which govern or may be affected by the use of the service.
    • By signing up for Our services, the User allowsUs to send them emails and SMS alerts from time to time.